How do I upload artwork and add text to my virtual sample?

To upload artwork, click the "add logo" at the top of your screen or the "place art" button in the Advanced mode. You'll see a box with your uploaded artwork in it (or our default logos if you haven't uploaded any yet). back to top

What type of images can I upload?

Artwork must be under 3 MB in size. Most file types are supported:

• JPG - Almost all JPEGs can be used; CMYK jpegs, however, will display improperly.
• GIF - All GIFs can be used, however animated gifs will only display their first frame when placed on a product.
• PNG - PNGs can be used, though transparent areas will be replaced with a white background; you can restore the transparency by using the colour changing tools in the Perspective Engine.
• BMP - BMPs from any platform can be used.
• TIFF - TIFFs can be used as long as they are in RGB format; CMYK TIFFs will display improperly.
• AI - Adobe Illustrator: version 10 files must be saved as PDF compatible. Make sure any linked/placed files are included in the file. Fonts should be included, or text should be converted to outlines.
• EPS -- Make sure any linked/placed files are included in the file. Fonts should be included, or text should be converted to outlines.

How do I remove the white background?

If there is no white in the logo that you want to keep, simply click the "remove all white" radio button. If there is white that you want to keep inside the logo, choose the "just from edges" radio button. If you want to keep the white background, choose the "don't remove white" radio button.

There are more color options available by using Advanced Mode. Then, click the "advanced" link under the colour pallette. Click on the white background you wish to remove (it will turn red to indicate that it is selected). Adjust the selection if desired using the Contiguous checkbox and/or the Selection Strength slider. Then click "Make Transparent". Click "OK" to accept the changes. back to top

How do I save a virtual sample I just created as a jpg to my computer?

Click on the "Save/Send" tab in the upper right corner of the screen. Click on the "Save" button and choose to open your file in your default picture viewer and save from there, or choose to save the file to your temp/download folder. back to top

How do I send a virtual sample to my client?

To send the sample, simply click on the "save/send" tab or button. Fill in the blanks, and click send. back to top

What will my client see when they open the virtual sample?

They will see the image of the product with the art. The customization options are not visible to the recipient, unless the recipient is logged into a portfolio at that moment. back to top

Can I edit a sample that I've already sent?

If you have saved the sample, you can edit it by clicking on the name of the sample from your portfolio. However, your change will not overwrite the previously sent sample, therefore you will have to save the sample again, and re-send it. back to top

Your system doesn't show the fonts I want; how do I make the virtual sample with the font I want?

If you want to use a specific font that is not available, you would need to create an image of the text you want in the font you want and upload that to our server. back to top